Privacy Policy

Introduction to Data Protection

Shuffle is committed to protecting the privacy of our users in Canada. This policy outlines our practices regarding the collection, use, and disclosure of your information when you access our online services.

Data Categories We Collect

Identity and Contact Information

This includes details such as your name, date of birth, and contact information provided during account creation or support interactions.

Usage and Technical Data

We collect information about how you use our platform, including your IP address, device type, operating system, and interaction logs.

Transactional Data

We maintain records of your interactions with our services, including deposit and withdrawal history, to ensure financial accuracy and security.

Legal Basis for Processing

We process your data based on the following grounds: the necessity to fulfill our contract with you, our legitimate interest in maintaining a secure platform, compliance with legal obligations in Canada, and, where applicable, your explicit consent.

How Your Data is Utilized

Shuffle uses your information to:

Manage and maintain your user account.

Provide efficient customer support and resolve technical issues.

Monitor for fraudulent activity and ensure a secure environment.

Send relevant updates and marketing preferences, provided you have opted in.

Data Retention and Sharing

Retention Standards

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Information Sharing

We do not sell your data. We may share information with trusted third-party processors who assist in platform operations, such as payment gateways or security analysts. These parties are contractually obligated to protect your data.

International Data Transfers

Data may be processed outside of your home province or country. In such cases, we implement reasonable safeguards to ensure your information receives a level of protection comparable to that required in Canada.

Security and User Rights

Your Rights

As a user, you have the right to access, correct, or request the deletion of your personal data. You may also object to processing or request data portability. To exercise these rights, please contact us via our support email.

Security Measures

We employ industry-standard technical and organizational measures to protect your data. While we strive for maximum security, no digital system is entirely immune to risk.

Contact and Updates

For privacy-related inquiries, contact: [email protected]. We reserve the right to modify this policy; significant changes will be notified via the platform.